![]() ![]() We make every attempt to ensure that our customers are aware of all potential disconnects. Additionally, please review the second attached file (****** Delinquent) which is the original file that **************** submitted that is for the following month. Please see the attached file (****** Delinquent) that shows the May 16th delinquency with a disconnect date of June 7th. Once we issue the disconnect it takes AGL a few days to disconnect, which is why he was disconnected on June 22nd. The delinquency was then sent on May 16th with a disconnect date of June 7th.We contacted **************** on June 2nd to notify him of the delinquency and waited a few extra days to issue the disconnect on June 20th, in hopes that payment would be made to help avoid being disconnected. **************** was disconnected for the April 23 bill that was due May 13. ![]() There was absolutely no effort to keep me as a customer or to resolve this in an amicable manner. The most updated disconnect date that I recieved FROM THEM was either incorrect, an intentional fabrication, or at the very least totally disregarded.3. there was no good faith effort to contact me within the week prior to disconnection.2. When I asked if i could have it turned back on now that it's paid, she informed me that they would not do it without me there which presents an issue as I am across the country right now.In conclusion: 1. Had a good faith effort been made to contact me the week of disconnect I could have paid and avoided all of this.Furthermore, upon calling and paying in full everything that I owed, the representative confirmed that there were in fact 2 notices delivered with 2 different disconnect dates as if that is totally normal and no harm done. Rule 515-3-2-.02 Limitations on Disconnection states "Such notice shall include:1.the earliest date for the proposed disconnection "This was unlawful and ethically wrong considering had not recieved a phone call or email at all for over a month prior to them disconnecting. $100.00 rebate for the installation of an electric vehicle charging station.Ĭall for more information on making your new home a SmartChoice home.Date of disconnect on most updated notice, 07/08/22.Discounted cost of underground electric service installation based on choice of home heating or water heating equipment installed.Practical advice and guidance on renewable energy options such as electric vehicles, energy storage and photo-voltaic solar equipment.A choice of electric service rates designed to offer lower energy pricing depending on our member’s lifestyle and home automation capabilities.Final inspection conducted by Coweta-Fayette EMC energy technicians verifying all program standards, and performance of the State of Georgia mandated air leakage testing of the home and heating/air-conditioning duct system.Visual inspections and verification of the program standards conducted by Coweta-Fayette EMC energy technicians throughout the construction process.Standards and recommendations that exceed local, state and national codes in energy efficiency, sustainability, connectivity and renewable energy options. ![]()
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